Welcome to Langford Times, an informal newsletter for residents and friends of Langford Park Nursing Home. The most important point I want to make is this is your Home and I want to share your news and views. If you have anything of interest please let Andy Grant know on 077607 57538 or email to
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Activities for May
Langford Park now have a new Activities Co-ordinator. Trudie McCrae has a busy schedule for May and is detailed below. Trudie and green fingered residents have already started brightening things up with hanging baskets at the front of the building. If I’m not mistaken is that a new greenhouse? Careful, we’ll be competing with Bernaville Nurseries soon!!
HELP!!! It’s the Devon County Show visit
Do you want to come and join us when we visit Devon County Show on the 20 and 21 May. We could use the extra assistance if you’re free. We need helpers for the day. There is so much going on with lots of interesting things to see that we are going to be heavily stretched as far as support is concerned. If you’re free and willing give Wendy a call on 01392 851473.
Advance notice of Assistive Technology day
Langford Park is running an open day to share information and hands on experience of Assistive technology on Friday 29 July.
Vision (UK) invite you to an 'In-Home' exhibition of assistive technology at Langford Park Nursing Home, Langford Road, Newton St Cyres, Exeter, EX5 5AG on Friday 30 July 2010, open to view between 10.00am till 4.00pm. Buffet lunch and refreshments will be served.
A limited number of companies have been invited to show our residents, their families and friends how their products can enhance lives. Generally speaking, technology is very under used in the Care industry by residents, yet it offers so much to everyone. Vision (UK) want to champion the use of assistive technology to help residents open up a whole new world of communication. We can run courses for residents to write texts, letters, make phone calls with webcams and use social media to keep in touch with family relations and friends. In addition, they can use it to watch TV, DVDs and 'stream' videos for entertainment or just surf the internet.
Some residents will not want it. However, some don't know what's available and how it can change lives. If handled properly residents could share breakfasts with their families over great distances or just show off the results of their latest activity. However you use computers they open up new possibilities.
Please be a part of our Homes future and join us for at least part of the day. Call Andy Grant on 077607 57538 now to reserve a place and lunch.
Advance notice of Summer Fete’ Saturday 30 July
On the 30 July, the day following the Assistive Technology day we want to run a summer Fate to raise money for the residents. So break out your old Aunt Sallys, your Tombolas or any unwanted gifts. Let start to organise a fun day for the whole community
Share your photographs
COMPETITION
We want to share the good times with you and the best way we can do that is to take photos and show them to you on the Monitor just inside the door in the lounge. We would love it if you would share your experiences with us when you loved one is making a visit home or out with you for the day. All shared photographs will be entered into a competition for the happiest person award voted for by you at the next residents and family meeting. Get snapping and win a box of chocolates! Did you realise, chocolates can help you lose weight especially if used with a calorie controlled diet. Just think of all the calories you’ll save when you exercise that will power and walk on by without picking one up!!!! There is no excuse for not bringing in a photo to share.
An old friend will be missed
I’m sorry to report that Ben the cat has passed away. Ben was ill for some time so it may have been a welcome release. He brought happiness and comfort to many of you in Langford. He will be missed by many not least his best cat friend Bill.
Trivia Teaser:
Double Dee-Light
1. What is the name of Donald Duck's girlfriend?
a-Dora, b-Daisy, c-Delinda, d-Daffy.
2. If you own a Dandie Dinmont, what breed of dog do you own?
a-Wolfhound, b-Chihuahua, c-Spaniel, d-Terrier.
3. What British actor starred as the title veterinarian in the 1967 musical Dr. Dolittle?
a-Rex Harrison, b-Edward Woodward, c-Trevor Howard, d-Clifford Evans.
4. What Alfred Hitchcock directed movie shares its one name title with a Duran-Duran song?
a-Rio, b-Notorious, c-Psycho, d-Frenzy.
5. What is the name of Dudley Do-Right's girlfriend?
a-June, b-Betsy, c-Anne, d-Nell.
6. What film studio produced a series of successful movie musicals starring young Deanna Durbin?
a-Universal, b-RKO, c-Columbia, d-MGM.
7. Who played the rebellious Johnny Castle, the dance instructor, in the movie Dirty Dancing? a-Dean Cain, b-Sean Penn, c-Patrick Swayze, d-Richard Gere.
8. Weird Harold and Dumb Donald were characters on what TV cartoon series? a-CatDog, b-Fat Albert and the Cosby Kids, c-Hair Bear Bunch, d-Mission: Magic.
COMPLAINTS PROCEDURE (concerns and comments)
We are always pleased to receive comments and compliments to inform our future service development .
We aim to provide a high quality service as standard, in a friendly and homely environment. However, if you do have any complaints please do not hesitate to draw them to our attention as soon as possible. Please speak with the member of staff on duty in the first instance if this does not resolve the matter Complaints can be directed to:
Wendy Seward
Langford Park Nursing Home
Langford Road
Newton St Cyres
Exeter EX5 5AG
Under our complaints procedure, your complaints will be acknowledged in writing within five working days. A thorough investigation by the most suitably qualified person will be made, including taking statements from all relevant parties. We will reply to your complaint in writing within fourteen days and submit our findings, together with any action anticipated or implemented.
The Manager will keep the Responsible person informed of all significant and critical events within Langford Park.
The complaint if not resolved locally or of a serious enough nature will be shared with CQC by the registered manager. If the complaint regards a safeguarding issue, the safeguarding team at Devon County Council will be informed. The manager will follow the local safeguarding procedure, will be advised by the safeguarding team and the matter will be investigated by a member of the safeguarding team. The manager may be required to take immediate action, such as staff suspension and informing the police. If the complaint is forwarded to another party, such as CQC, the safeguarding team or the police, then the person having made the complaint will be informed accordingly.
Should you be unsatisfied with our response within Langford Park and wish to take your complaint further, we will be as helpful as possible. In the first instance raise your complaint to the level Vision UK Healthcare Executive.
Mrs Nina Griffith
Healthcare Executive
Vision UK
The Garden House
Stoke Road
Exeter
EX4 5FE
Tel: 01392 425111
Fax: 08458 333602
Email:
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Alternatively, you can go straight to the CQC registration inspector responsible for Langford Park directly
Care Quality Commission South West
Michelle Oliver
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Email:
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We undertake to treat your complaint seriously and wish to state that at no time will a client's care or employees rights be compromised.
Answers to Double D
1-b, Daisy;
2-d, Terrier;
3-a, Rex Harrison;
4-b, Notorious;
5-d, Nell;
6-a, Universal;
7-c, Patrick Swayze;
8-b, Fat Albert and the Cosby Kids
Full Newsletter in PDF format available for download here.
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